| See example of My account with customer setup of reports |  |
Benefits
- Avoid the administration of forwarding invoices and bank statements yourself : Offer your debtor a module for self service
- Give your debtor freedom to decide: Let himself determine who should receive which information what and when. (To realize this, it is important that the debtor is allowed to see all the order forms and even carry out re-orders).
- Avoid manual handling: Persuade your debtor to submit and handle invoices and account statements electronically and ensure that your ERP system subsequently takes this into account
- Automated services forwarding back-order listings, etc.
Typical functions of My account:
- The user can view his basic information such as name, address, balance, etc.
- The user can view orders, back-order items, delivery notes with track & trace, invoices, bank statements, including the possibility to reorder and print
- The user can change his password
(it is rare that companies allow that the debtor’s billing data are edited via e-commerce) - Maintain users to the same debtor/ Mulighed for at vedligeholde brugere til samme debitor
Let the customers decide what they wish to receive
In electronic commerce it is possible to let the customer decide whom should receive the following:
- Confirmation of e-commerce order by mail
- An automated confirmation of an ERP sales order by mail
- Advice note on delivery by mail
- Advice note on backorder by mail – per items, per day, per week day, and per week
- Invoice by mail or by other optional means
- Statement of accounts by mail
- The debtor setup can be viewed in the ERP to streamline any paper dispatches: If a debtor has chosen to send invoices by mail, the usual paper invoice will not be produced. A detailed analysis of your business processes and needs will identify how this can be optimized for your business