We recommend Live support for customers who see the benefit in:
- Saving calls to their call center
- Giving customers direct access to their account manager
- Giving customers direct access to product managers
- Offering the extra service for customers to quickly access any other specific person in your company
GBS' e-commerce solution allows you to use Live Support directly in your e-commerce. The Live Support system is called cuteLiveSupport and originates from cutesoft.
Our e-commerce solution interfaces with cuteLivesupport making it user friendly and well integrated with the data that the e-commerce solution contains on customers and products.
Benefits for customers
With live support users on the e-commerce site are able to see if your consultants are online, whereas a red button will be displayed if none are online.
Benefits for your consultants
Your consultants log in to an operator system where they can monitor e-commerce and view if any users are looking for support. Your consultants will be able to see who the user is, what the user has seen / is looking at and may even start a dialogue without a user requesting this.
| See the live support operator program |  |
Typically live support systems cost an amount a month per operator. The total amount can quickly become so high that live support is deselected. We recommend this live support system because is only costs a one-off payment after which you can have an unlimited number of operators affiliated.